Privacy Policy for Chord Confections
At Chord Confections, located in Singapore, we are committed to protecting the privacy of our website visitors and customers. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our online presence and services. We adhere to the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Information We Collect
We may collect various types of information from and about users of our site, including:
- Personal Identification Information: This includes your name, email address, postal address, phone number, and payment information when you make a purchase, book a baking workshop, or use our catering services.
- Order and Transaction Information: Details regarding your purchases of artisanal breads, custom-designed cakes, delicate French pastries, gourmet tarts, musical-themed cookies, specialty coffee and tea pairings, and catering orders.
- Communication Information: Records of your correspondence with us, such as inquiries about our products or services, feedback, or support requests.
- Technical Data: Information about your device and browsing actions, such as your IP address, browser type, operating system, referral sources, pages viewed, and the duration of your visit. This data is collected automatically as you navigate through our site.
- Preference Data: Your preferences for communication, marketing, and dietary requirements if disclosed for custom orders or event catering.
How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Manage Services: Fulfilling your orders for pastries, cakes, and other products, managing your participation in baking workshops, and coordinating catering events.
- To Process Transactions: Processing payments for your purchases and services.
- To Communicate with You: Responding to your inquiries, sending order confirmations, updates about our services, and information about special offers or events if you opt-in.
- To Improve Our Site and Services: Analyzing usage patterns to enhance user experience, optimize our website functionality, and develop new products and services.
- For Marketing Purposes: Sending you promotional materials about Chord Confections' products, services, and upcoming events, with your consent.
- For Legal and Security Compliance: To comply with legal obligations, enforce our terms and conditions, and protect the rights, property, or safety of Chord Confections, our customers, or others.
Disclosure of Your Information
We may share your information with selected third parties in the following circumstances:
- Service Providers: We may share data with third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as payment processors, website hosting, data analysis, email delivery, and marketing assistance.
- Business Transfers: In the event of a merger, acquisition, or sale of Chord Confections' assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
We ensure all third-party service providers are contractually obligated to protect your data and only use it for the purposes for which it was shared.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method can guarantee 100% security. While we strive to protect your personal data, we cannot guarantee its absolute security.
Your Data Protection Rights (GDPR)
Under the GDPR, you have certain rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.
Cookies
Our online platform uses "cookies" to enhance your experience. Cookies are small data files placed on your device. We use them for purposes such as remembering your preferences, analyzing site traffic, and for advertising. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Links to Other Websites
Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, our data practices, or would like to exercise any of your data protection rights, please contact us:
Chord Confections
18 Maxwell Road,
#01-07 The URA Centre,
Singapore, Central Region, 069114
Singapore